Complaints & Return Policy

Filing a complaint

Customers' complaints:

The following information should be included when submitting your complaints to aibuyo_service@163.com

●      Name of your purchaser or assistant

●      What happened?

●      What do you expect us to do for you?

Our assistants will respond during working hours -- 9:30 a.m. to 18:00 p.m (CST: China Standard Time), Monday to Sunday.

Feel free to contact us for more information and clarification.

Return Policy

What's AIBUYO's return policy?

Since we are a purchasing agency, not a seller or a manufacturer, we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.

Note: We do not accept returns on any of the following conditions:

1.     The clothing is the same as the photos of the item we sent to you.

2.     The letter location printed on the clothing deviates by just a few centimeters.

3.     There is a small difference in the color shade.

Accident Claims:

If you receive a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, lost item, etc, you can file a claim within three working days after received your item. Late claims will not be accepted.

How do I return an item?

If items are damaged or incorrect, please contact us by email to aibuyo_service@163.com within 3 days upon receiving your order, and confirm which items are being returned. When you receive your order, you have up to 7 days to return your products. All returned items must be in brand-new condition, unused and with original tags - the same condition as they were originally dispatched from AIBUYO. You will be responsible for return shipping. Any free gifts associated with an item must be returned together. Please return items to the following address along with a note containing your information and the reason for return.